Privacy Policy
Last Updated: 05/10/2024
This Privacy Policy explains how TicketShack (“we,” “our,” or “us”) collects, uses, and shares your personal information when you use our platform. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws.
1. About Ticketshack
TicketShack is an online ticketing platform that allows event organisers to sell tickets to their events. We provide a range of services to facilitate the sale of tickets, event promotion, and management.
2. Personal Information We Collect
When you interact with our platform, we may collect the following types of personal information:
a. Information You Provide to Us
- Account Registration Information: When you create an account, we collect information such as your name, email address, phone number, and password.
- Event Organisers: If you are an event organiser, we may also collect information related to your business, such as your business name, payment details, and contact information.
- Purchase Information: When you purchase tickets or make any other transactions on our platform, we collect payment details such as billing information and payment card details.
- Communications: When you contact us directly (e.g., via email or chat), we collect any information you provide in your communications.
b. Information We Automatically Collect
When you use our platform, we automatically collect certain information about your device and interaction with the site:
- Device and Usage Information: This includes IP address, browser type, operating system, referring URLs, and page views.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our site and personalize your experience. More details can be found in our Cookie Policy.
c. Information from Third Parties
We may collect information from third-party sources, such as:
- Social Media: If you connect your social media accounts to our platform, we may collect information from those platforms (subject to your privacy settings).
- Partners and Service Providers: Information from payment processors or fraud prevention services.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Our Services: To process ticket purchases, manage your account, and offer event-related services.
- Communications: To send transactional messages, updates, and notifications related to your account or purchases.
- Marketing: With your consent, to send promotional messages, offers, and event-related news. You may opt-out at any time.
- Security and Fraud Prevention: To monitor and prevent fraudulent activity, ensure the security of your account, and comply with legal obligations.
- Analytics: To analyse user behavior on our platform and improve our services.
4. How We Share Your Information
We may share your personal information with the following entities:
- Event Organisers: If you purchase tickets for an event, we share relevant information (e.g., name, email, and ticket details) with the event organiser.
- Service Providers: We may share your information with third-party service providers who help us operate our platform (e.g., payment processors, email service providers).
- Legal Compliance: We may share information if required by law or to enforce our terms and policies.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred.
5. How We Store and Protect Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include encryption, secure server environments, and access controls.
However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
You have the following rights concerning your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal information, subject to certain conditions.
- Object to Processing: You can object to our processing of your personal data.
- Withdraw Consent: If you have provided consent for us to process your personal data, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. For more details on how we use cookies, please see our [Cookie Policy].
8. Data Transfers
Your personal information may be transferred to and processed in countries outside of your own, including countries where data protection laws may be different from those in your jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data.
9. Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
10. Children’s Privacy
Our platform is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a prominent notice on our platform. Please review this Privacy Policy periodically for any updates.
12. Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your rights, please contact us at:
TicketShack
Email: info@ticketshack.co.uk