Terms of Use
Last Updated: 05/10/2024
Welcome to Ticketshack! These Terms of Use (“Terms”) govern your use of our website, services, and applications (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. Introduction
Ticketshack is a ticketing platform that allows event organizers (“Organisers”) to create events and sell tickets to attendees (“Customers”). Ticketshack provides the infrastructure for ticketing, but it is not the creator, organizer, or owner of the events listed.
2. Using Ticketshack
To use the Services, you must be at least 18 years old or have permission from a parent or guardian.
2.1 Creating an Account
To purchase tickets or create events, you may need to create an account with Ticketshack. You are responsible for all activity that occurs under your account and must ensure your account details are kept secure.
2.2 Compliance with Laws
You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Services.
2.3 Prohibited Uses
You may not use the Services for any illegal or unauthorized purposes, including but not limited to:
- Impersonating another person or entity.
- Engaging in any activity that disrupts or interferes with the Services.
- Posting or sharing any content that is false, misleading, or harmful.
3. Purchasing Tickets
3.1 Ticket Prices and Fees
Ticket prices are set by the Organisers. Ticketshack charges a fee for each ticket sold, which includes 6.5% + £0.35 of the ticket price (“Service Fee”). Additional processing fees may also apply.
3.2 Ticket Availability
Ticket availability is determined by the Organiser. Ticketshack does not control ticket inventory or pricing, nor does it guarantee that tickets will be available for any specific event.
3.3 Cancellations and Refunds
Ticketshack acts as a ticketing agent on behalf of the Organiser. If an event is canceled, the customer will be automatically refunded. If an event is postponed, the Customer will have the choice to receive a refund or a new ticket for the new date. Customers may contact the Organiser directly for refund requests or check our FAQ page for more information.
4. Creating Events
4.1 Organiser Responsibilities
Organisers are responsible for the content of their event listings, including ensuring that all event descriptions, dates, locations, and ticket details are accurate. Organisers must also comply with all applicable laws, including local licensing and safety regulations.
4.2 Event Cancellations or Postponements
If an Organiser cancels or postpones an event, they are responsible for informing attendees and processing refunds in line with the event’s refund policy. Ticketshack will assist with this process where applicable but does not handle refunds directly unless specified.
5. Intellectual Property
5.1 Ownership of Content
All content made available through the Services, including text, graphics, logos, images, and software, is the property of Ticketshack or its licensors. You may not use, copy, modify, or distribute any of this content without our express written permission.
5.2 User Content
As an Organiser or Customer, you may upload content to the platform (e.g., event descriptions, user reviews). By uploading content, you grant Ticketshack a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display that content in connection with the Services.
6. Liability and Disclaimers
6.1 No Warranty
Ticketshack provides the Services on an “as is” and “as available” basis. We make no warranties, whether express or implied, about the accuracy or completeness of the Services, or that the Services will be uninterrupted or error-free.
6.2 Limitation of Liability
To the fullest extent permitted by law, Ticketshack shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Services or any event listed on the platform, even if we have been advised of the possibility of such damages.
6.3 Organisers’ Liability
Ticketshack is not responsible for the behavior or actions of Organisers. Organisers are solely responsible for their events and any claims or disputes arising from ticket sales.
7. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy.
8. Termination
We may terminate or suspend your account or access to the Services at any time, for any reason, without notice, including for violating these Terms or engaging in any activity that may harm the reputation or security of Ticketshack.
9. Dispute Resolution
9.1 Negotiation
In the event of a dispute, we encourage you to contact us first to resolve the issue informally.
9.2 Mediation/Arbitration
If the dispute cannot be resolved through negotiation, you agree to submit the dispute to mediation or arbitration in accordance with the rules of The London Court of International Arbitration (LCIA)
10. Amendments to the Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting to the Services. It is your responsibility to review these Terms regularly.
11. Contact Information
If you have any questions about these Terms, please contact us at:
Ticketshack
Email: info@ticketshack.co.uk